Browse our FAQ's to learn more about The Guild. Don't see what you're looking for? Contact us (firstname.lastname@example.org) for help or read how The Guild works.
- the who, what, where -
What is The Guild?
The Guild is a collection of boutique hotels located in upscale residential buildings -- offering 24/7 concierge services, the amenities of home, and fresh local insights so you can keep living your best life, no matter where the road takes you.
How do you choose your properties?
We choose our properties based on certain criteria such as location, amenities, comfort, and neighborhood charm. Hotels can sometimes feel sterile or budget-driven. At The Guild, each of our properties are one-of-a-kind and we treat them as such. Just like the neighborhoods where we dwell, each of our rooms are design-forward and reflect the local flavor of their neighborhood. What truly sets us apart is our knowledge of the areas we're located in. Sure, we'll tell you about the hottest new restaurant in town and help you get a reservation there, but we also know where to grab the greasiest breakfast tacos at that little hole-in-the-wall down the street (say "hi" to Jimmy for us)!
When I stay at The Guild, am I staying in someone's home?
Nope! We are renting all our rooms first-hand, so only guests (like you!) get to stay in these comfortable apartments. Every room is set up with secure codes which are changed after each guest stay. We also inspect each room ourselves before you arrive to make sure everything is in place and that your space is spick and span!
- all about booking -
Is my booking confirmed right away?
You should receive a confirmation email almost immediately, but can sometimes take up to 24hrs. On our end, we input your credit card information within 24 hours of your booking.
What is your pre-check-in process?
First we begin with ID verification but don't worry, everything at The Guild is virtual! 24 hours before your arrival, you'll receive a text message and email with information about your rental. You will receive specific building & room access information around check-in time (3 pm) the day of your arrival. You'll be able to customize your stay before you arrive by following a link to a survey that asks for your specific preferences on features such as what kind of grocery items you'd like stocked and what temperature you feel most comfortable at.
Can I book last minute?
Yes! We are currently accepting same-day bookings. As long as you book before 3pm and we have availability, we should be able to help you out!
When am I charged?
Your credit card will be charged for the entire stay, including tax, at time of purchase. Like many small hotels, we collect 100% of your room total + tax at the time of booking. We appreciate your understanding as this protects us against fraudulent cards and all sorts of other undesirable scenarios. To hold up our end of the bargain, we will honor the cancellation policy you booked under and always go the extra mile to make sure you have a great stay. If you have questions, contact us at any time.
What is your cancellation policy?
We’re not in the business of taking your money if you don’t stay with us. We have a 7 day cancellation policy which means if you cancel more than 7 days out we will refund you 100% no questions asked, but feedback is always appreciated. If you must cancel within 7 days, please let us know and we will still try to refund you as much as possible if we are able to resell the room.
What if I need a special request (crib, food requests, etc)?
We do stock pack-n-plays for instances such as these. We send out a survey for special requests 48 hours before your arrival. You can let us know about items such as these then, or text us at any time to let us know what you need. Our concierge team is pretty great and their first priority is to help you out!
Are you able to accept shipments and deliver them to my room upon arrival?
We're happy to take packages for you. Please ship to the correct address below. Please note, we will do our best to locate, but cannot promise receipt of packages.
1209 East Cesar Chavez St
Austin, TX 78702
1919 McKinney Ave
The Guild: Unit 1068
Dallas, TX 75201
230 NE 4th St
Miami, FL 33128
What do I need to know before booking?
You should probably be aware of our rules & policies before checking in. Basically: no parties, no pets, no smoking, be respectful. We want our spaces to act as your home away from home, so please treat them as such. If you want to plan a group hang, let us know and we can give you some great options.
- during your stay -
How do I access the apartment? Will someone meet me?
One of the coolest things about The Guild, if we do say so ourselves, is that check-in and check-out is virtual. There's no predicting traffic or delays, so this way you can check-in on your own time any time after 3pm. On the day of your arrival, we'll send you a text and an email containing secure access codes & a link to instructions on how to enter your building & room. If you're having issues at the time of your arrival, we're always here to help. Text us for the fastest response times.
What time is check-in/check-out?
Check-in begins at 3PM. Check-out is at 11AM. Let us know if you need an early arrival or late check-out and we'll do our best to assist you. Please note, there are some instances where we will not be able to promise you either, as we are working around our other guests who are leaving before you arrive and coming in after your departure.
How does parking work?
Parking is available for guests at $20 per night (a steep discount to what the garage charges). You must register your plate with us ASAP after arrival so we can register your car. If your car is unregistered, you may be towed (and we really don't want your trip to Austin to include a trip to the Scenic Tow Yard). Please text us a photo of your license plate at 512-623-7480 to register your car.
Do note: parking for non-Guild Guest members is dependent on the building you're staying in. If you have friends to your room, warn them of their potential parking fee.
City Center & Lavaca St: 20-60min: $8, 60min-4hrs: $13, 4-6hrs: $20, 6-7hrs: $25, 7-8hrs: $30, Daily: $35
East 6th The Arnold: 15min-3hrs: $30, 3hrs+: $50/day
What comes in a typical Guild apartment?
The Guild rooms are one of those things you have to see to believe. The designs are distinctive, thoughtful and hand crafted. We don’t put the same art print in every room like the 4-star hotels of the world. Everything in our units down to the objet d’art on your coffee table has been curated.
Things you'll find in every Guild room:
• heat & air conditioning • wifi & a smart TV with cable • in-room washer/dryer • iron & ironing board • hair dryer • towels • soap/(some) toiletries • fridge & freezer • dishwasher, oven, microwave, toaster • coffee maker & local ground coffee • blender • pots & pans, cooking utensils, dishware, & bakeware • maps & guides to the city
What services do you provide guests?
Our fun, professional concierge and field operations teams are available 24/7 to help you book, make local recommendations, resolve any issues, and handle any special requests you might have. So hit us up! We love making new friends.